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21/07/2011 - News & Articles

FIRST KLASSE CARE

Perfektion is an AEG hallmark, backed by our complete commitment to customer care. We employ a dedicated Service Team ready to ensure your experience with AEG is nothing short of exceptional - every single day.

Same-day Service

Our technicians are trained to the highest AEG factory standards, ready to be deployed at a moment's notice.

Call from any major capital city before midday (12 noon EST) and we'll be with you that very same day, if requested.

Call after midday and we guarantee next day service with the option to accept a preferred two-hour window between 8am and 5pm, Monday to Friday*.

Dedicated Contact Centre

Like our products, our dedicated AEG Customer Service Team offers unrivalled dependability. Contact us for delivery enquiries, installation details, product features, service updates and even product dimensions.

Prompt Delivery & Connection

At AEG, dedication to service begins long before your new appliance arrives. You can expect a call 10 days prior to delivery to arrange the most suitable date, followed by a confirmation call on the eve of delivery to arrange the most suitable time of day.

Our professional AEG Service Personnel deliver to all major capital cities, and will unpack your new appliances and connect it to existing utilities^. We'll also remove your old appliance and all packaging to be environmentally recycled.

Delivery to regional and country areas can be arranged with your local retail store. Only basic installation is supported, please consult your relevant tradesperson.

* Delivery to regional and country areas can be arranged with your local retail store.
^ Only basic installation is supported, please consult your relevant tradesperson.
† Brisbane, Sydney, Melbourne, Adelaide, Perth.

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