SERVICE & REPAIR

Built by experts — repaired by experts, nobody knows your appliance better than us.
You can trust us to deliver the best possible quality of care, every day for both warranty and out of warranty service and repairs. That's our promise to you.
To book* a service and repair please have the following information ready
  • Appliance type
  • Model Number
  • Serial Number (if available)
  • Date of purchase (if Appliance is in Warranty)

* Online booking not available for gas appliances (e.g gas cooktops, gas stoves). Please contact our Customer Care team on 1300 363 664 for assistance.
Service and repair fees (Out of warranty)**
  • Monday - Friday
    $185.00 Flat rate (includes service call out and labour) excludes spare parts
  • Saturdays (not available for online booking)
    $215.00 Flat rate (includes service call out and labour) excludes spare parts
  • Assistant Technician
    $70 (if required)

**(Metro areas only excluding Tasmania)

Why choose AEG's Service and Repair

Fully qualified approved technicians covering all parts of the country
Fully qualified approved technicians covering all parts of the country
Reliable and professional service
Reliable and professional service
Fixed fee for the repair labour costs*
Fixed fee for the repair labour costs*
Original branded spare parts
Original branded spare parts
Better Living Offer on replacement appliances if its not viable to repair**
Better Living Offer on replacement appliances if it is not viable to repair**
"* Metro areas only excluding Tasmania.
** Conditions apply"

Testimonial

GREAT JOB AND SERVICE

The technician Glen was extremely knowledgable about the machine and knew exactly what the error and fix was within 2mins of me describing the issue. While this was addressed under warranty it gives me great confidence that technicians could come out and fix my machine in the future, without replacing unnecessary parts and charging me for those parts. Great job and service. Highly impressed.

September 2021

testimonial author

Brett S

HIGHLY RECOMMENDED

The process for getting the clothes dryer fixed was straightforward, timely and effective. As a result, we will seek AEG when making future purchases.

September 2021

testimonial author

Paul H

EXCELLENT EXPERIENCE

Excellent experience. The 1st visit identified the problem with my dishwasher and the 2nd visit fixed the problem with the new part required. The technician was very thorough in his initial examination of the unit, and the repair on the 2nd visit was seamless. Thank you very much for this wonderful experience.

May 2021

testimonial author

Dominic B

HANDS DOWN BEST SERVICE

Hands down the best service/repair experience we've had- from the phone consultant who placed our booking to the technician - supurb all round.

May 2021

testimonial author

Khanh N

FIXED ON FIRST VISIT

The technician had parts available in his van to fix the issue in the first visit. He was able to educate me in the best way to use the appliance.

May 2021

testimonial author

Izabela V

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

See our frequently asked questions for all you need to know about the use, maintenance and care of your AEG appliances.

Service Centre Locator

Our First Klasse Care Team is available to assist you seven days a week, and a national network of experienced technicians and selected service agents. Offering a fixed price guarantee with no additional hidden labour costs, giving you peace of mind that your appliance is in good hands.

Choose Appliance Type

Please choose at least an appliance type

Choose Appliance Type

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HOW TO FIND A SERVICE CENTRE

1. Enter in your Suburb, City or Postcode.
2. Choose at least one of your appliance types.
3. Choose a Service centre to display all the contact information or get direction.
HOW TO FIND A SERVICE CENTRE

1. Enter in your Suburb, City or Postcode.
2. Choose at least one of your appliance types.
3. Choose a Service centre to display all the contact information or get direction.

We’re here to help

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